Please note that due to COVID-19, we have implemented the following return and exchange policy. As part of our COVID-19 response, we will temporarily not allow returns on items.
No order cancellations or order changes once orders have been placed.
After your order has been placed it is no longer able to be cancelled.
COVID-19 Shipping Delays
While we are as committed as ever to being a part of healthy lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Due to COVID-19 safety precautions in our warehouse, orders may take 5 to 10 days to receive.
If you need your order within 1 to 3 business days we recommend Express Shipping.
Phineka’s Boutique processes all orders using the United States Postal Service (USPS).
(We are closed Sunday and Monday). Priority/Free Shipping orders are processed within a 48 to 72 hour from the date of purchase. Orders placed on the weekend, holidays, or when Phineka’s Boutique is closed will be processed the next business day.
Due to cardholder security all orders must be shipped to the credit card billing address, we do not ship to alternate addresses for (examples include: gift for someone, friend, or work). The billing and shipping address must be the same to avoid cancellation.
ALL ORDERS WILL REQUIRE A SIGNATURE AT TIME OF DELIVERY
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from phinekasboutique.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
Priority and Free Shipping is 5 to 7 Business Days
If within the continental US, your order should be received within 5 to 7 business days. Once your order has left our store, we will then send out an email to you with your tracking info. Please allow 24 hours after the item has left, to track your package online with USPS.
Express Shipping time-frame is 1 to 3 business days
If your order is placed Tuesday – Friday by 12 PM EST, your order will be shipped the same day. You can expect to receive your item the next day; unless you live in a 2- day area Express Mail Area. (Contact your local post office to check your area). Shipping and Handling Fees vary for Express Orders; please utilize the shipping calculator for the exact amount.
If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to email@example.com of the damage/defect item along with all the details of your order invoice.
ALL ITEMS ARE FINAL SALE.
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.
Shipping to an Alternate Address
Because cardholder security is important to us; Phineka’s Boutique does not allow shipping to an address that is different that your credit card billing address. Any attempts to use a different address (such as work/friends house) will result in a pending authorization. This pending authorization will automatically be refunded within 3 to 5 business days and your order will not be processed.
Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at orders@firstname.lastname@example.org so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it. We inspect every single item that comes through our warehouse to try to avoid such issues as much as possible.
If your package refused or return from USPS; you’re responsible for the shipping cost to re-ship package. Phineka’s Boutique does not issue refunds.
Phineka’s Boutique is not responsible for lost packages due to USPS error. Phineka’s Boutique does not issue refunds.
Payment is required upon check out we only accept the following forms of payment on our site:
- Credit Cards
- American Express
- E-Gift cards
In accordance with state laws, Phineka’s Boutique does charge sales tax.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to submit:
- E-mail address
- Mailing address
- Phone number
- Credit card information.
How do we manage your information?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website
- To improve customer service
- To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or service requested).
- To send periodic emails
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.