Return Policy

Defective Merchandise:

If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to of the damage/defect item along with all the details of your order invoice.
Unverifiable Addresses
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.
Shipping to an Alternate Address
Because cardholder security is important to us; Phineka’s Boutique does not allow shipping to an address that is different that your credit card billing address. Any attempts to use a different address (such as work/friends house) will result in a pending authorization. This pending authorization will automatically be refunded within 3 to 5 business days and your order will not be processed.
Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it. We inspect every single item that comes through our warehouse to try to avoid such issues as much as possible.
Refused Packages
If your package refused or return from USPS; you're responsible for the shipping cost to re-ship package. Phineka’s Boutique does not issue refunds.
Lost Packages
Phineka’s Boutique is not responsible for lost packages due to USPS error. Phineka’s Boutique does not issue refunds.